People are facing crises, always in panic, concerns and hopeless. In that surrounding, Leaders are crucial persons who play key roles in encouraging their peers to face and handle the situation with right consciousness.
In the contrary, executives who lack of crisis handling skill, mostly lead to worsen crises or even destroy their own reputation.
People who are in the crises, look for leaders they can depend on and have confidence that the leader would help them survive from the disaster. Leaders should carefully consider every appearance during the crisis. It is meaningful, every word reflects to their sense and ability in solving and leading to success.
Things to do:
- Truly understanding to the situation in particular the mind of people who are facing the crisis. Listen from the victim, the sufferers, thus would help your speech accessing to their hearts.
- Over dress up may send wrong message that the leaders care for the dress than the disaster. Do things that make sense and suit to the situation.
- The expression should be understandable, natural and caring, not fake, not over action. Preparation is required.
- If things go wrong, accept it, then provide solutions and how to fix the problems. Accept the truth, even it is the pain truth and show how to solve it.
